Our Policies
Please review our policies, by booking or using our services you agree to them.
Terms & Conditions
By booking or using Lakeside Bird Hide, you agree to the following terms and conditions.
Bookings and Payments
All bookings are made through our secure booking system powered by Square.
Full payment is required at the time of booking to secure your session.
Bookings are only confirmed once payment has been successfully received and a confirmation email has been issued.
Lakeside Bird Hide reserves the right to cancel or refuse bookings at its discretion.
Cancellations and Refunds
All bookings are non-refundable unless otherwise agreed in writing.
If you are unable to attend your booking, please contact us as soon as possible. In certain circumstances, we may offer to reschedule your session at our discretion.
If Lakeside Bird Hide is unable to fulfil your booking due to unforeseen circumstances, a full refund or alternative date will be offered.
Arrival and Access
Visitors should arrive approximately 10 minutes before their scheduled booking time.
Parking is available on site, with a short walk required to reach the hide.
Please note that the path may become muddy or uneven, and appropriate footwear is advised.
Full directions will be provided after booking.
Use of the Bird Hide
The bird hide accommodates a maximum of three visitors unless booked for exclusive use.
Visitors must respect the quiet nature of the environment at all times.
Mobile phones must be set to silent while in the hide.
Movement and noise should be kept to a minimum to avoid disturbing wildlife and other visitors.
All litter must be taken away when leaving the site.
Health and Safety
Visitors enter and use the site at their own risk.
Lakeside Bird Hide accepts no responsibility for injury, loss or damage to persons, equipment or vehicles while on the premises.
The site is a natural environment and may include uneven ground, water, and wildlife hazards.
Wildlife and Experience
Lakeside Bird Hide provides access to a natural environment, and wildlife sightings cannot be guaranteed.
Each visit is unique and dependent on natural conditions, time of day, and season.
Photography and Media
Visitors are welcome to take photographs for personal use.
If images are to be used commercially, please seek permission in advance.
We may request permission to use visitor images for promotional purposes.
Third-Party Services
Bookings and payments are processed through Square. Lakeside Bird Hide is not responsible for any technical issues, interruptions or failures related to third-party services.
Links to external websites, including Lakeside Tranquility, are provided for convenience and we are not responsible for their content or services.
Changes to Bookings
We reserve the right to amend booking times, availability or access in exceptional circumstances.
Where possible, reasonable notice will be given.
Privacy
Your personal information will be handled in accordance with our Privacy Policy.
Amendments
We reserve the right to update or amend these Terms & Conditions at any time. The latest version will always be available on our website.
Contact
For any questions regarding bookings or these terms, please contact us.
Privacy Policy
Lakeside Bird Hide is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal information when you use our website or services.
Information We Collect
We may collect and process the following information:
Personal details such as your name, email address and phone number when you contact us or make a booking
Booking information including dates, session types and any details relevant to your visit
Payment information, which is processed securely through third-party providers such as Square. We do not store your full card details
Technical data such as IP address, browser type and website usage through cookies and analytics tools
How We Use Your Information
We use your information to:
Manage and process bookings
Respond to enquiries and provide customer support
Send booking confirmations and important updates
Improve our website and services
Meet legal or regulatory requirements
We will never sell or rent your personal data to third parties.
Sharing Your Information
We may share your information with trusted third parties where necessary to operate our services, including:
Payment providers such as Square
Website hosting and service providers
Legal or regulatory authorities where required by law
All third parties are required to handle your data securely and in accordance with data protection laws.
Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use the site. You can control or disable cookies through your browser settings.
Data Storage and Security
We take reasonable steps to protect your personal data from unauthorised access, loss or misuse. However, no online transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data where applicable
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites, including Lakeside Tranquility. We are not responsible for the privacy practices or content of those sites.
Contact
If you have any questions about this policy or how your data is handled, please contact us.
Cookies policy
1. Introduction
This Cookies Policy explains how cookies are used on lakesidebirdhide.co.uk.
By continuing to use this website, you agree to the use of essential cookies as outlined below.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve the user experience.
3. How Cookies Are Used
This website uses only essential cookies required for basic functionality, including:
• Enabling the shopping cart and checkout process• Maintaining session information while browsing the site• Ensuring secure and reliable operation of the website
These cookies are necessary for the website to function and cannot be switched off.
4. No Tracking or Marketing Cookies
This website does not use:
• Analytics or tracking cookies• Advertising or marketing cookies• Third-party tracking technologies
Your browsing activity is not tracked for marketing purposes.
5. Managing Cookies
Most web browsers allow you to control or disable cookies through your settings.
Please note that disabling essential cookies may affect the functionality of this website, including the ability to make purchases.
6. Third-Party Services
Certain essential functions (such as payments) may involve third-party providers. These providers may use their own cookies as part of their services and have their own privacy and cookie policies.
7. Changes to This Policy
This Cookies Policy may be updated from time to time. Any changes will be posted on this page.
8. Contact
If you have any questions about this Cookies Policy, please get in touch via the contact page.
